Post by account_disabled on Jan 22, 2024 7:37:57 GMT 3
How did we deal with this? How to ensure the client’s involvement in the project, solve the time problem, “put out fires” in a timely manner and cope with their harmful consequences? And is it desirable to achieve this without overexpending resources and stressing employees? Through trial and error, we came to the conclusion that the best way is to assign a personal manager to each customer. He is ready to answer any questions regarding the project 24/7 and provide the fastest possible feedback. This is an atypical solution that solves a lot of problems. In fact, it is the personal manager who is deeply involved in communication who is the best “firefighter”; he can establish time management acceptable to everyone and maintain the customer’s involvement in development. It is the personal manager.
who will be the best to speak in a language understandable to the customer - about decisions, deadlines and money, without tedious technical details. Usually, all this does not mean that our project managers chronically do not sleep at night and live exclusively on strong espresso. Most potentially problematic issues are resolved in a working manner. But in force majeure circ B2B Email List umstances, our manager is always ready to lend a shoulder to the client. It is important to avoid extremes here - the personal manager should not become a “bottleneck” in contacts with the customer. We focus the entire team on providing feedback as quickly as possible (day after day) and giving the client as much control as possible. We hold weekly meetings (live or online), where we report on completed tasks and communicate further plans.
Within the framework of the SCRUM approach (which we toldnot so long ago) our developers keep the most transparent reporting on the work on the project for the customer. For this, an electronic document can be used, which records the stages of the project, upcoming improvements and deadlines for their implementation. And does it work? Overall, it works. A personal approach to the customer eliminates a number of pain points that traditionally hinder the development process. Deadlines are missed much less often, and most importantly, the result of such work is as useful as possible for the business. Much depends on the professionalism of managers (we, for example, are very proud of them). Finally, the principle itself is important – the company’s readinessbecomefor the client not just “with your.
who will be the best to speak in a language understandable to the customer - about decisions, deadlines and money, without tedious technical details. Usually, all this does not mean that our project managers chronically do not sleep at night and live exclusively on strong espresso. Most potentially problematic issues are resolved in a working manner. But in force majeure circ B2B Email List umstances, our manager is always ready to lend a shoulder to the client. It is important to avoid extremes here - the personal manager should not become a “bottleneck” in contacts with the customer. We focus the entire team on providing feedback as quickly as possible (day after day) and giving the client as much control as possible. We hold weekly meetings (live or online), where we report on completed tasks and communicate further plans.
Within the framework of the SCRUM approach (which we toldnot so long ago) our developers keep the most transparent reporting on the work on the project for the customer. For this, an electronic document can be used, which records the stages of the project, upcoming improvements and deadlines for their implementation. And does it work? Overall, it works. A personal approach to the customer eliminates a number of pain points that traditionally hinder the development process. Deadlines are missed much less often, and most importantly, the result of such work is as useful as possible for the business. Much depends on the professionalism of managers (we, for example, are very proud of them). Finally, the principle itself is important – the company’s readinessbecomefor the client not just “with your.